Because a billing company is a separate entity from a hospital, surgery center, or healthcare provider we have to rely on obtaining the necessary billing information from either your admission form or provider. While we know you may have already given your insurance information to your place of service, sometimes the information we receive is either incomplete or incorrect. We may have to contact you to obtain your information a second time. If you know of something that is incorrect, please contact us as soon as possible. This is especially critical if your charges are covered under a workers’ compensation claim, automobile claim, or Medicaid.

Once we are provided with complete insurance information, we will file a claim to your insurance carrier. In the event we participate with your specific insurance plan, they will send the payment directly to us.  If you receive a bill from us prior to insurance payment, you will want to contact your insurance and question the status of your claim. It is commonplace for the claim to be “denied” when the insurance carrier has made a request for additional information from either the insured or another healthcare provider.